Q1: What is the strengths of WM?
-> WM is proud to be the first prestige online gaming website in Asian market. Our company provides a lot of interesting gaming products such as Sports, Live casino, slot games, etc, especially online horse racing and online cock-fighting. WM guarantees that all deposit and withdrawal transactions of our players are always processed promtly. Moreover, players are supported by our 24/7 professional customer service.
Q2: Is it safe to join in WM website?
-> All information of our players are secured absolutely by our system in abroad. In addition, we also request our banks, transfer agents, credit card institution and our partners to secure our players' information for their transactions. All their deposits are considered as commercial accounts and are not transferred to others.
Q3: What is legal age limit to join in WM?
-> Legal age limit to join in WM is over the age of 18.
Q4: Is it compulsory to register with real name at WM?
-> For security reason, players are required to register account with their names that is matched with their bank account name. Hence, all deposit and withdrawal transactions must be submitted with their correct names.
Q5: What should I do if I forget password of WM account?
-> Please enter WM website, then click on "forget password", fill in full of correct information: user and registered email, then click "OK". Our system will sent your email a temporary password to sign in. After sign in successfully, you may change your password and use the newest password to sign in next times.
Q6: Is online gaming legal?
-> In some countries or regions, it is agaisnt the laws to play online gaming. In this case, you are required to be in compliance with your local laws. Should you have any queries, kindly consult with law advisors in your place of residence for more information. Our company shall not take liabilities for those who violate their local laws.
Q7: May I use credit card of which owner's name is not my name?
-> You are advised to use your own credit card to make a deposit.
Q8: Do I pay service charge when I make a deposit or withdrawal?
-> You may pay a small charge of service, depending on which method you choose. For this charge, kindly contact your banks for more information. There is free of charge processing from your accounts at WM, whereas there is some charges of service processing by some banks, credit card institutions or electronic wallets you choose. You may check table of service charge at banks where you make a deposit or withdrawal. WM does not receive any charges from your transactions.
Q9: What documents are requested to make a withdrawal at WM?
Withrawal via local banks
In order to make a withdrawal quickly at WM via local banks, players must provide us with their enclosed documents as below
- A copy of their ID card with clear photo.
- A copy of their bank account number.
- A copy of debit/credit card ( including front side and back side)
First time withdrawal.
All above documents must be sent to our email at [email protected]